We care about our products and logically do our best to deliver them to you in top condition. Yet it may happen that an order is broken during transport or that something else happens that you can claim under warranty.

Visible defects need to be reported in writing to Pyrolyze within five business days after the deliveryand/or performing the relevant service.

Hidden defects need to be reported in writing immediately after the customer discovered them yet within two months after delivery of the products and/or performing the service at the latest.

Products subject to the claim may only be returned to Pyrolyze with explicit prior permission from Pyrolyze. Returns need to be provided with the original packaging. Returns need to occur in accordance with instructions from Pyrolyze at all times. Pyrolyze reserves the right to appoint an address to which the product subject to the claim must be sent to.


It can always happen that something does not go as planned. We recommend that you first report complaints to us by sending an e-mail to

If according to Pyrolyze there are justified and properly submitted complaints, Pyrolyze is obliged, this at her choice and taking into account the customer’s interests and the nature of the complaint, to either replace/exchange the delivered products and/or performed services or to grant a price discount.

The right of complaint expires in case the delivered product is not in the same condition as it was during delivery.

Complaints regarding invoices need to be submitted in writing within five business days after the date of sending the invoice.